FAQ

Welcome to TREKA: Explore with Confidence

At TREKA, we’re passionate about equipping adventurers with the highest-quality gear for all your journeys. Your trust is at the heart of everything we do. Below, you’ll find answers to our most frequently asked questions. If you have additional inquiries, please reach out to us at treka.eu@gmail.com.

 

1. WHAT ARE THE SHIPPING TIMES?

We process all orders within 1-2 business days. Standard delivery times are 5-7 business days, depending on your location.

Delays may occasionally occur due to high demand or unforeseen circumstances, but rest assured, we’re here to assist you every step of the way.

2. WHAT ARE THE SHIPPING COSTS?

We offer free delivery on all orders within the UK. For international orders, shipping fees will be calculated during checkout based on your location.

3. WHERE DO YOU SHIP?

TREKA ships worldwide, ensuring adventurers everywhere can access our premium products. Certain regions may have restrictions due to logistical or regulatory reasons. If you’re unsure, please contact us for clarification.

4. WHAT SHOULD I DO IF I ENTERED INCORRECT DETAILS?

If your order details need to be updated, email us immediately at treka.eu@gmail.com.

We can update your information before the order is dispatched. Once shipped, changes cannot be made, but if the package is returned to us, we’ll reach out to resolve the issue.

5. HOW CAN I TRACK MY ORDER?

We provide tracked shipping for all orders. You can request your tracking information by emailing us at treka.eu@gmail.com.

Please note that tracking updates may take 2-4 business days to appear in the system after shipping.

6. DO YOU OFFER RETURNS?

Yes, we do. We’re confident in the quality of our products, which is why we offer a 30-day return policy to give you peace of mind.

Returns must meet the following conditions:

• The item must be unused.

• It should remain in its original condition and packaging.

7. WHAT IF MY PRODUCT IS DAMAGED OR DEFECTIVE?

If you receive a product that is faulty or damaged, we’ll replace it without hesitation. To begin the process:

1. Take a photo or video of the issue.

2. Email it to us at treka.eu@gmail.com with a brief description of the problem.

Our team will promptly work to resolve the matter.

8. HOW DO I REQUEST A REFUND?

Refunds are processed after we inspect the returned item. Once approved, the refund will be issued to your original payment method.

Our goal is to make this process seamless and stress-free.

9. IS ONLINE PAYMENT SECURE?

Absolutely. We prioritise your security by using encrypted payment processing through trusted and certified providers. Your data is safe with us.

10. WHAT ARE TREKA’S VALUES?

At TREKA, we are committed to:

• Quality: Offering only the best gear to enhance your adventures.

• Sustainability: Supporting eco-friendly practices in our product sourcing and operations.

• Customer Care: Ensuring every interaction reflects our dedication to your satisfaction.

We strive to inspire confidence and reliability in every product and service we offer.

11. HOW CAN YOU TRUST US?

TREKA is more than a brand—it’s a promise. With a dedicated UK-based customer support team available 24/7, we’re always here to assist. Whether it’s pre-purchase questions or post-purchase support, you can count on us to provide exceptional service.

For any additional questions or assistance, please contact us at treka.eu@gmail.com.